Why this matters

A missed call is a missed patient.

01

Reception is busy with chair-side patients

The phone rings while your team is checking someone in, taking payment, or steadying a nervous child. The call goes unanswered, and nobody has time to chase it back.

02

Callers hang up and try the next clinic on Google

A patient looking for a same-week appointment will call three clinics in a row. The first one to answer (or to follow up) wins the booking. Silence loses it.

03

You never know how many enquiries you missed

Without a system, missed calls are invisible. They don't show up in your diary, your reports, or your end-of-month review. The lost revenue is lost quietly.

How it works

Three steps. No hardware.

  1. 01

    We detect the missed call

    Works alongside your existing line. Nothing to install. Nothing for reception to remember.

  2. 02

    The caller gets an SMS within seconds

    A friendly message with a link to book a callback at a time that suits them.

  3. 03

    The booking lands in your diary

    Your team calls back, the patient books in, nothing slips.

What it's worth

The maths on a busy week.

A typical mid-sized clinic sees 20–60 unanswered calls a month.
£
Lifetime value of a new patient over the first year. Helen will set the right number for your clinic on the call.
Assumption: 20% of recovered missed calls become a booking. Conservative for an automated SMS within seconds.
Recovered revenue at 20% callback conversion
£2,700/ month

That's 6 additional patients a month who would otherwise have called the next clinic on Google.

Speed to Lead is a flat monthly fee. No setup fee, no per-message charge, no per-clinic surprises. Exact figure on the call. Three-month initial term, then rolling monthly.
Where we are Cardiff-based
Who runs onboarding Helen Nash, GDC #176698
Registered & ICO Async Digital Ltd · Co. No. 16950485 · ICO ZC134261
Questions practice managers ask

Common questions.

Will it work with our existing phone system?
Yes. Speed to Lead sits alongside your existing line, whether VoIP, traditional, or hosted. There's no new phone line, no hardware in the building, and nothing for reception to operate. We'll confirm the specifics for your provider on the call.
What happens if a caller doesn't have a mobile?
SMS is the default because most patient enquiries come from a mobile. Callers from a landline don't receive a message. They're flagged on a daily summary so reception can call them back manually when there's a quieter moment.
Can we customise the SMS wording?
Yes. We start from a tested default that mentions your clinic name and the callback link, then tune the wording with you in week one. You can change it later by emailing us. Typical turnaround is the same day.
What about GDPR?
We store call metadata (number, time, duration) for 30 days. We do not record call audio. Async Digital Ltd is registered with the ICO (ZC134261) and signs a data-processing agreement with every clinic before go-live.
How long does setup take?
One visit, typically 60–90 minutes on-site or remote. We confirm your phone provider, agree the SMS wording, connect the booking link, and run a live test. You're handling missed calls automatically the same day.

Want to see it in action?

Book a 15-min call with Helen.

Book a 15-min call